Privacy Policy
Effective 3/1/2026
Your privacy matters to us. This Privacy Policy explains how Liveringhouse Garden Center ("we," "our," or "us") collects, uses, and protects information when you visit liveringhousegardencenter.com (the "Site"). By using our Site, you agree to the practices described in this policy.
Who We Are
LiveringHouse Garden Center
Liveringhouse Garden Center is a Florida-based garden center offering a wide selection of palm trees, tropical plants, fresh sod, and professional landscaping services. We are committed to helping our customers create beautiful outdoor spaces — and to handling your personal information responsibly.
Information We Collect
LiveringHouse Garden Center collects two types of information from you depending on how you interact with our web pages:
Information you provide directly:
•Name, email address, phone number, and billing/shipping address when placing an order or contacting us
•Payment information processed securely through our payment provider
•Messages submitted through contact or inquiry forms
Information collected automatically:
•Pages you visit and the order in which you visit them
•Products you view, add to your cart, or purchase
•Items left in your shopping cart without completing checkout
•Buttons and links you click
•Browser type, device type, operating system, and screen resolution
•IP address and approximate geographic location
•Referring website or search terms that brought you to our Site
•Time spent on individual pages and any errors encountered
Google Tag Manager and Analytics
Our Site uses Google Tag Manager (GTM), a tag management system provided by Google LLC. GTM allows us to deploy and manage tracking scripts from a single interface without modifying our site's source code directly.
Through Google Tag Manager, we may activate the following types of tags:
•Google Analytics 4 (GA4) – measures traffic, user behavior, and site performance
•Google Ads Conversion Tracking – records when a visit results in a purchase or inquiry
•Remarketing tags – allows us to show relevant ads to past visitors on other platforms
What we track and why:
| WHAT WE TRACK | WHY WE TRACK IT |
|---|---|
| Products viewed and purchased | To understand which products are most popular and improve our inventory |
| Abandoned shopping carts | To identify friction in the checkout process and send helpful reminders |
| Page errors and broken links | To quickly identify and fix technical issues that affect your experience |
| Traffic sources | To understand how customers find us and allocate our marketing budget wisely |
| Session duration and click paths | To improve site navigation and content layout |
Cookies & Tracking Technologies
We have developed an individual approach to each customer depending on their choices and needs. We offer the best value for money with regards to availability, delivery time, fitness for purpose, payment terms, quality, and service. We believe that customer communication is an essential part of any good service. Today we have a wide range of different services considering all feedback from our customers.
_ga, _ga_*
— Google Analytics identifiers used to distinguish unique visitors
_gid
— Stores and updates a unique value for each page visited (expires after 24 hours)
_gac_*
— Contains campaign-related information used by Google Ads
_gcl_*
— Google Click ID cookies for conversion tracking
You can control cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a cookie is set. Note that disabling cookies may affect certain features of our Site.
You may also opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.
How We Use Your Information
We do not sell your personal information to third parties.
We use collected information to:
•Process and fulfill your orders for plants, sod, and other products
•Send order confirmations, shipping updates, and customer service communications
•Improve the design, navigation, and content of our website
•Identify and fix broken pages, slow load times, and checkout errors
•Understand purchasing trends and manage our product inventory
•Send relevant promotional communications (where you have opted in)
•Comply with legal obligations and protect our legal rights
Sharing Of Information
We may share information with:
Service providers
— third parties who assist with payment processing, order fulfillment, email delivery, or website hosting, bound by confidentiality obligations
Google LLC
— as described in Section 3, for analytics and advertising purposes
Legal authorities
— when required by law, court order, or to protect the rights and safety of our customers and business
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting requirements. Google Analytics data is retained for 14 months by default, after which it is automatically deleted. You may request deletion of your personal data at any time by contacting us.
Your Privacy Rights
Florida residents may have additional rights under applicable state law. To exercise any of these rights, please contact us using the information below.
Depending on your location, you may have the right to:
Access
the personal information we hold about you
Correct
inaccurate or incomplete information
Delete
your personal data ("right to be forgotten")
Opt out
of marketing emails at any time using the unsubscribe link in our emails
Opt out
of analytics tracking via the Google opt-out tools linked above
Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site after changes are posted constitutes your acceptance of the revised policy.
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Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your data is handled, please reach out to us.
Monday thru Saturday 10:30 AM – 4:30 PM